Our Services

IQS & Spending Anaylsis

The fastest way to add 2–10 installs a month—without more leads.

Here's what you get:

Secret Shop Your CSRs – We make test calls to assess how well your team handles real customer interactions.
Audit Your Tech & Tracking – We check your call flows, routing, tracking numbers, and booking systems for costly breakdowns.
Review Your Inbound Experience – We test your website, chat, forms, and overall customer journey to spot friction points.
Deliver a Clear Score & Action Plan – In 7 days, you get your IQS, a full report, and proven fixes to drive 2–10 more installs/month.

Total value: ~~$1,998~~

Today Just $998

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100% Money-Back Guarantee

If you don’t see measurable improvements after working with Sock Knocker, we’ll give you a full refund—no questions asked. We’re confident in our programs, and if you’re not completely satisfied with the results, you don’t pay.

IQS Four Seasons

Stay ahead of every season with data-driven call center strategy.

Here's what you get:

Seasonal IQS - We conduct a strategic IQS each season to ensure your business is optimized for peak performance, maximizing revenue and profit year-round.
Annual Spending Analysis
Annual Revenue Accelerator Quiz
Monthly 30-Min Tactical Tune-Up Call - A focused strategy session to diagnose gaps, fine-tune performance, and keep your call center on track for revenue growth.
1-Hour Seasonal Expert Consulting Call - We’ll equip your team with the strategies and insights they need to dominate the upcoming season and execute with confidence and precision

Total value: ~~$750~~ a month

Today Just $333 a month

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100% Money-Back Guarantee

Sock Knocker Certification

Add an $900K+ in annual revenue with no extra ad spend.

Here's what you get:

Turn Calls Into Revenue – Train your CSRs to confidently control the call, overcome objections, and book more jobs—without sounding pushy.
Boost Booking Rates 5–30% – Even a 5% increase can mean $900K+ in annual revenue with no extra ad spend.
Master Two Proven Call Flows – Certification covers both Service & Maintenance and Replacement Sales call strategies that convert.
Train Your CSRs to Sock It to ‘Em – Ever wish you could tell a customer to “put a sock in it”? Now you kind of can—by training your team to confidently guide every call, handle objections, and close more jobs with ease.
- Sock the Price Talk – Handle price shoppers with confidence and shift focus to value
- Sock the Rage, Save the Customer – Calm angry callers and turn complaints into loyalty
- Sock the Doubts – Convert hesitations into bookings and membership sales
Get Sock Knocker Certified – Equip your team with field-tested call patterns, psychology-backed techniques, and professional call handling skills that lead to consistent, high-quality bookings.

Total value: ~~$2,000~~

Today Just $1,498 per CSR

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Booking Rate Improvement Guarantee

If your team doesn’t see at least a 5% increase in booking rates within 90 days of completing the training, we’ll provide additional training at no extra cost until that improvement is achieved.

Retention Guarantee

If a CSR who completed our Sock Knocker Certification Program leaves your company, we’ll train their replacement at no additional cost to ensure your investment stays protected and performance remains high.

100% Money-Back Guarantee

Sock Knocker AI Agent Configuration and Systems Integration

Most AI agents fail not because of the AI, but because of poor configuration and broken phone system design. We both configure the AI agent and engineer the phone system around it—ensuring smooth call flow, fast answers, clean handoffs, and Sock Knocker Certified customer experiences that align with your brand and culture.port

without the cost of a full-time executive.

Here's what you get:

Custom call flows, prompts, and guardrails aligned to your booking workflows and service types
Brand-matched tone, language, and empathy standards to reflect your company’s culture and customer expectations
Integration with your phone system, FSM, and scheduling rules to ensure clean handoffs and accurate bookings
Ongoing tuning, QA review, and performance optimization based on real call data and outcomes

Schedule a Strategy Call to get a quote.

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Booking Rate Improvement Guarantee

If your AI Agent doesn’t see at least a 5% increase in booking rates within 90 days of completing the config, we’ll provide additional configuration and integration at no extra cost until that improvement is achieved.

100% Money-Back Guarantee

If you don’t see measurable improvements after working with Sock Knocker, we’ll give you a full refund—no questions asked. We’re confident in our programs, and if you’re not completely satisfied with the results, you don’t pay.

Fractional CXO Services

Call Center Leadership Without the Overhead.

Access to high-level call center expertise without hiring an in-house executive, ensuring cost efficiency

Here's what you get:

We develop the People and Processes that drive results:
1. Call Center SOPs - We’re going to build out comprehensive Standard Operating Procedures (SOPs) for every part of your call center using a centralized digital playbook platform.
2. Leadership Development & Train-the-Trainer - We will develop and establish strong leadership by equipping key team members with the skills and tools to lead effectively and train others.
3. Sock Knocker Certification for ALL CSRs – every CSR will be fully trained and certified and ready to knock your customers’ socks off on every call.
4. AI Agent Configuration - Most AI agents are average out of the box. We configure, train, and tune them using the Sock Knocker framework—transforming them into Sock Knocker Certified customer experiences that align with your brand and culture.
5. Quality Assurance and Accountability for CSR and leadership - We build QA systems and accountability frameworks that drive coaching, reinforce standards, and tie performance directly to results.
We align and optimize the Technology and Systems that support scale:
- Tech Stack Review – A full audit of every platform, integration, and workflow to identify redundancies, inefficiencies, and underutilized tools across the call center ecosystem.
- Technology Strategy – A roadmap aligning your systems, automations, and reporting tools with business goals to improve scalability, visibility, and ROI.
- AI Agent Systems Integration - AI agents only perform as well as the phone system behind them. We design and connect your phone system, routing logic, and handoff rules to the AI agent to eliminate friction, reduce wait times, and prevent unnecessary abandoned calls.
- Call Flow Optimization – Streamlining inbound routing, queue design, and IVR logic to ensure calls reach the right person fast while improving booking rates and customer satisfaction.
- Strategic Procurement – Assessing vendor contracts, subscriptions, and tech costs to consolidate platforms, eliminate waste, and negotiate smarter deals that lower total spend.
- Centralized call center planning and consolidation - We design and implement a unified call center structure that improves coverage, consistency, reporting, and booking performance across all brands and locations.
- IT department best practices and support - We establish clear IT standards, ownership, and support models to ensure systems are secure, scalable, and aligned with operational and revenue goals.
Beyond that, you’ll benefit from:
Unlimited support calls – Get answers, advice, and solutions without limits.
All Guarantees - Complete peace of mind, built into every engagement—covering booking rate improvement, retention, and money-back protection.
3-Month Engagement – Billed monthly, with the option to pause or discontinue services at any time after the initial 3-month commitment.